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How to choose a cleaning company or integrated services?


Check list.



  • Have you signed a cleaning and/or integrated services contract agreement?
  • Are you aware of the contents of the Biagi law?
  • Do you know the difference between staff leasing and a genuine contract?
  • Are you aware of the penalties imposed in case of failure to comply with the Biagi law?
  • Do you know what the DURC is?
  • What risks do you incur if the cleaning staff do not have a valid residence permit?
  • Are you sure your cleaning company is compliant?
  • Are you aware of the fact that, if the cleaning company is not paying INPS contributions to it employees, the latter have the right to ask you to do so?
  • Are you sure that your provider is not subcontracting the work to others without informing you?
  • Have you checked the corporate structure of the company that provides the services?
  • Have you reviewed the relevant Chamber of Commerce records?
  • Have you checked whether a chain of contract and subcontract “empty shells” exist?
  • Have you checked that the payslip of the person who physically provides the cleaning work corresponds to the company to which you assigned the contract?

Cleaning / Cleanliness

  • Are you sure that the mops used to clean the call center bathrooms are not also being used for the CEO’s PC?
  • Are the data sheets of the hygiene/sanitation materials and the chemicals used at your office available to you?
  • Is there a supervisor of the people who physically provide the cleaning services?
  • How often do the inspections take place?
  • Does the paper used bear the Ecolabel?
  • Have you checked the tidiness and the conditions of the equipment used for cleaning?
  • Are the premises identified?
  • Have you checked that the cleaning trolleys have two buckets?
  • Have you made sure that the cleaners wear safety shoes?
  • Do all the cleaners wear a uniform?
  • Have you checked that there is a time clock for proper monitoring of the staff’s actual hours of work?

Health and safety

  • Has your Prevention and Protection Manager informed you of the risks of non-compliance?
  • Are you compliant with the provisions of law 81 on workplace ventilation requirements?
  • If you have carpeting, have you planned an adequate number of washes per year?
  • Does your cleaning and sanitizing company provide a certificate of reduction of the bacterial load, as required by the Lombardy Region’s regulations?
  • Do you know what the DUVRI is?
  • Have you completed the DUVRI and attached it to the contract?
  • Do you know what PPE is (DPI in Italian)? Does your company use it?
  • Are you aware that any non-compliance with the provisions of law 81 (formerly 626) may result in criminal charges against the CEO?
  • Have you made sure that the employees have attended safety and/or fire prevention training courses?

Integrated services

  • Do the staff wear a uniform?
  • Do the staff receive regular training on communication and customer care?
  • Are the staff actually supervised by the contractor?
  • Are you aware of the costs incurred by the contractor for the people who physically do the work?

Cleanliness and IT

  • Is your data center appropriately sanitized on a regular basis?
  • Did you know that 70% of data center malfunctions are caused by dust you can’t see?
  • Does your data center share hardware with workstations?